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Shipping & Delivery Policy

At TopSellers.com.au, we are committed to providing fast, reliable, and transparent delivery services for customers across Australia. Operated by HYGGO PTY LTD (ABN: 26680569653), all orders are dispatched from local Australian warehouses to ensure secure and timely arrival.

Delivery Timeframe

All orders are delivered within 3–10 business days after dispatch. This applies to all regions we service across Australia. We work with trusted courier companies to make sure your order reaches you quickly and safely. Please note that public holidays and courier network delays may occasionally extend delivery times, but we always do our best to keep you informed.

Order Processing

Orders are processed within 1–2 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow the progress of your delivery.

Shipping Coverage

We ship to most locations across Australia. However, certain remote islands or restricted postcodes may not be covered due to courier limitations. If your delivery address is outside of our coverage area, our team will contact you to provide alternative options or issue a refund.

Shipping Costs

Shipping costs may vary depending on the weight, size, and delivery address of your order. From time to time, we also offer free shipping promotions on selected items. All charges are displayed clearly during checkout before you complete your purchase.

Tracking Your Order

Every order includes tracking details provided by our courier partners. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor the delivery online until it arrives at your door.

Missed Deliveries

If you are not available at the time of delivery, the courier may leave a calling card with instructions for re-delivery or collection from a local depot. We recommend providing a delivery address where someone is available during standard business hours to avoid delays.

Special Conditions

  • Public Holidays: Orders placed during public holidays are processed on the next business day.
  • Multiple Shipments: If you order more than one item, they may be shipped separately depending on stock availability and size. You will receive tracking details for each package.
  • Large or Bulky Items: Oversized items such as furniture may require extra handling time. Our team will contact you if special delivery arrangements are needed.

Customer Responsibilities

It is the customer’s responsibility to provide accurate delivery details at checkout. Please double-check your name, address, and contact number before confirming your order. If you realise an error after placing an order, contact our customer service team immediately. Changes may not be possible once your order has been dispatched.

Contact for Delivery Enquiries

If you have questions or concerns about your delivery, please contact our support team:

  • Email: [email protected]
  • Phone: +61 3 9876 7026
  • Business Hours: Monday to Friday, 9 AM to 5 PM

Final Note

At TopSellers.com.au, we pride ourselves on delivering your order quickly and reliably. With local Australian warehouses, trusted courier partners, and clear communication, your products will arrive within 3–10 business days, giving you peace of mind when shopping with us.

TopSellers.com.au – Fast, reliable delivery from local Australian warehouses.