Frequently Asked Questions

Ordering & payment

What payment methods do you accept?
We accept Visa, Mastercard and PayPal. For more details, visit Payment Methods.

Is checkout secure?
All transactions are processed through PCI-DSS compliant providers over a secure, encrypted connection. We do not store your complete card information.

Are prices in AUD and do they include GST?
Yes — all prices are listed in Australian Dollars and include GST where applicable.

Can I change or cancel my order?
Please reach out to us at cs@topsellers.com.au as soon as possible. If your order has not been dispatched yet, we will assist where possible.

Shipping & delivery

Where do you deliver?
We ship across Australia. Currently, we do not offer international shipping.

How much is shipping?
The cost of shipping is determined by the item and delivery location, and it will be displayed at checkout prior to payment.

How long will my order take?
Orders are dispatched within 1–2 business days. Delivery takes approx. 5–12 business days Australia-wide with tracking. For more information, see Shipping & Delivery.

How do I track my order?
You will receive a tracking number via email once your order has been shipped, or you can check Order Tracking.

Why did my items arrive separately?
Items in the same order may be shipped from different warehouses and arrive on different days.

Returns & refunds

What is your returns policy?
Items can be returned within 14 days of delivery if they are unused and in original packaging. The customer pays return shipping for change of mind. For more details, see Returns & Refunds.

My item arrived damaged or faulty — what do I do?
Contact us at cs@topsellers.com.au within 14 days, including your order number and photos, and we will arrange for a replacement, repair, or refund at no cost to you.

How long do refunds take?
Refunds that have been approved are processed within 3–5 business days after we receive your returned item.

Still need help?

Contact our Australian-based support team at cs@topsellers.com.au (Monday to Friday, 9am–5pm AEST).