Privacy Policy
Last updated: 12 July 2026
Who we are
This Privacy Policy outlines how HYGGO PTY LTD (“Top Sellers”, “we”, “us”), managing topsellers.com.au, gathers, utilizes, discloses, and safeguards your personal data. We handle personal data in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
Information we collect
We gather information that you provide us and data collected automatically, which includes:
- Contact & order details: including your name, email, phone number, billing and shipping address, along with order history.
- Payment information: processed securely by our payment processors; we do not retain your complete card number.
- Account information: if you set up an account, we store your login credentials and preferences.
- Technical & usage data: such as IP address, type of device and browser, pages viewed, and cookies (refer to our Cookies Policy).
- Communications: including messages you send us and our responses to you.
How we use your information
We utilize your information to:
- Process, fulfill, and ship your orders while providing customer support;
- Manage your account and handle payments and refunds;
- Notify you about order updates, respond to your inquiries, and (with your consent) send marketing communications;
- Enhance our website, products, and services while preventing fraudulent activities;
- Adhere to our legal and tax responsibilities.
Who we share it with
We share personal data only when necessary with entities such as payment processors (e.g., Stripe, PayPal), shipping and logistics partners, IT and website service providers, analytics and marketing platforms, and authorities as mandated by law. We do not sell your personal information.
Cookies & tracking
We employ cookies and similar technologies to operate our site, remember your cart, analyze traffic, and personalize marketing. You can manage these settings — see our Cookies Policy.
Data security & retention
We implement reasonable measures to protect your information from misuse, loss, and unauthorized access, including encryption and access controls. We retain personal information only as long as necessary to provide our services and fulfill legal obligations.
Overseas disclosure
Some of our service providers may store or process data outside of Australia. When this occurs, we take reasonable measures to ensure your information is managed in alignment with the APPs.
Your rights
You have the right to request access to or correction of the personal information we hold about you, and you can opt out of marketing communications at any time via the unsubscribe link or by reaching out to us. To submit a request or raise a privacy concern, please email [email protected]. If our response does not meet your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC).
Children
Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from them.
Changes & contact
This policy may be updated periodically; the most recent version will always be available here. For any privacy-related inquiries, please contact HYGGO PTY LTD at [email protected].