We provide delivery services throughout Australia, covering all major metropolitan areas, regional centers, and many remote locations. Currently, we only ship within Australia and do not facilitate international shipping.

Shipping fees are automatically calculated based on the contents of your shopping cart and your delivery address. The precise shipping cost will always be displayed clearly during checkout before payment is made — there are no concealed charges. Larger or heavier items may incur a higher shipping fee, and certain remote-area postcodes might attract an additional charge, which will also be indicated at checkout.

Typically, orders that are in stock are processed and dispatched within 1–2 business days. During busy periods, promotional sales, or on public holidays, dispatch times may be extended. You will receive an email with tracking information as soon as your order has been shipped.

After dispatch, the estimated delivery durations are as follows:

• Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra): approximately 2–8 business days
• Regional areas: approximately 5–12 business days
• Remote areas & WA/NT: may require additional time

These timeframes are estimates provided by our carriers and are not guaranteed. Since our products are sourced from various warehouses, items included in the same order may arrive separately and on different dates at no additional cost to you.

All orders come with tracking information. You will receive an email containing a tracking number once your order is dispatched, allowing you to monitor its progress at any time on our Order Tracking page.

Ensure that your delivery address is complete and accurate at checkout, as we may not be able to redirect a parcel once it has been shipped. Some larger items cannot be delivered to PO boxes or Parcel Lockers — it is advisable to provide a street address.

If your order does not arrive within the estimated delivery timeframe or arrives damaged, please reach out to us at [email protected] with your order number and (in the case of damage) a photo. We will work with the carrier to resolve the issue. Refer to our Returns & Refunds policy for information regarding faulty or damaged items.