Privacy Policy
At TopSellers.com.au, operated by HYGGO PTY LTD (ABN: 26680569653), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the steps we take to keep it safe. By using our website, you agree to the practices outlined below.
Information We Collect
We collect personal and non-personal information to provide better services and improve your shopping experience. This may include:
- Personal Information: Name, email address, phone number, billing address, and shipping address provided during checkout or account registration.
- Payment Information: Details required to complete your purchase such as credit card numbers or PayPal account information. We do not store full payment details; these are handled securely by our trusted payment providers.
- Order Details: Product selections, order history, and preferences to process and fulfill your purchases.
- Technical Data: IP address, browser type, operating system, and device information used for website performance analysis.
- Cookies & Tracking: Data collected through cookies to remember your preferences, improve site navigation, and deliver relevant promotions.
How We Use Your Information
We use collected data for the following purposes:
- To process and deliver your orders accurately and on time.
- To provide customer service support and handle enquiries.
- To personalize your shopping experience and recommend products you may like.
- To improve website functionality, layout, and performance.
- To send updates about promotions, order status, or changes to our services (with your consent where required).
Sharing Information with Third Parties
We only share personal data with trusted third parties necessary to complete your order or operate our business. These may include:
- Payment Processors: Visa, MasterCard, PayPal, Afterpay, and Klarna for secure payment processing.
- Courier & Logistics Partners: Delivery companies that handle order shipments and provide tracking services.
- Service Providers: IT support, hosting, and analytics tools such as Google Analytics that help us improve our services.
We never sell or rent your personal information to third parties for marketing purposes.
Data Security
We take data protection seriously. Security measures include encryption of transactions, restricted access to personal information, and secure servers. Although we take all reasonable steps to protect your data, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
Retention of Information
We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements. Non-personal data may be retained for analytical purposes to improve our website and services.
Your Rights
As a customer, you have the right to:
- Request access to the personal data we hold about you.
- Correct inaccurate or outdated information.
- Request deletion of your personal data, subject to legal and contractual obligations.
- Opt out of marketing communications by using the unsubscribe link in our emails.
Cookies & Tracking Technologies
Our website uses cookies to improve user experience, store preferences, and analyze performance. You can manage cookies through your browser settings. For more details, please see our Cookies Policy.
Third-Party Links
Our website may contain links to external websites or services. Please note that we are not responsible for the privacy practices of those websites. We encourage users to review the privacy policies of external sites they visit.
Children’s Privacy
TopSellers.com.au does not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date. By continuing to use our website after changes are made, you agree to the updated policy.
Contact Us
If you have questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:
- Email: [email protected]
- Phone: +61 3 9876 7026
- Business Hours: Monday to Friday, 9 AM to 5 PM
Final Note
At TopSellers.com.au, we are committed to protecting your privacy while offering a reliable and enjoyable shopping experience. By shopping with us, you can feel confident that your information is used responsibly and securely.
TopSellers.com.au – Trusted shopping with respect for your privacy.