Return & Refund Policy

At TopSellers.com.au, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may arrive with an issue. To give you peace of mind, we offer a clear and fair 14-day return and refund policy. This policy ensures that you can shop with confidence, knowing that we are here to support you in case you need to return or exchange an item.

Eligibility for Returns

You may request a return within 14 days of receiving your order. To be eligible for a return, products must meet the following conditions:

• The item must be returned within 14 days from the date of delivery.
• The product must be unused, unassembled (if applicable), and in its original condition.
• All original packaging, manuals, tags, and accessories must be included.
• Proof of purchase, such as your order number or invoice, must be provided.

Products that are damaged due to misuse, improper handling, or not in original condition may not qualify for a refund.

Return Shipping Responsibility

Return shipping costs depend on the reason for return:

• Change of Mind or Incorrect Purchase: If you decide you no longer want the product or purchased the wrong item, you may return it within 14 days, but you will need to cover the cost of return shipping.
• Faulty, Damaged, or Incorrect Items: If the item you received is faulty, damaged on arrival, or not what you ordered, we will cover the return shipping costs and arrange either a replacement or a full refund.

How to Initiate a Return

If you wish to return a product, please follow these steps:

1. Contact our customer service team at [email protected] or call us on +61 3 9876 7026 within 14 days of receiving your order.
2. Provide your order number, details of the product you want to return, and the reason for the return.
3. If the return is due to a faulty or damaged product, please include clear photos for quicker processing.
4. Our support team will provide you with return instructions and shipping details.
5. Once we receive and inspect the returned item, we will process your refund or replacement.

Refund Processing

Refunds are typically processed within 5–7 business days after we receive the returned product and confirm it meets the eligibility conditions. Refunds are issued to the original payment method used at checkout (Visa, MasterCard, PayPal, Afterpay, or Klarna). Please note that processing times may vary depending on your bank or payment provider.

Exchanges

If you prefer a replacement instead of a refund, we are happy to arrange an exchange for the same product or a similar item of equal value. Exchanges are subject to stock availability at the time of the request.

Non-Returnable Items

For hygiene and safety reasons, some items such as personal care products, consumables, or opened health-related items may not be eligible for return unless they are faulty. These restrictions are in place to protect our customers and comply with health regulations.

Damaged or Faulty Items

We take product quality very seriously. If you receive an item that is damaged or faulty, please contact us immediately with photos of the issue. Our team will assess the situation and provide the best solution, which may include sending replacement parts, offering a full replacement, or processing a refund. You will not be required to pay return shipping in these cases.

Customer Responsibilities

When returning an item, please ensure that:

• The product is packed securely to avoid damage during transit.
• You include all original packaging and accessories.
• You follow the return instructions provided by our customer service team.

Failure to follow these requirements may result in delays or refusal of the refund request.

Australian Consumer Law

Our return and refund policy is in addition to your rights under Australian Consumer Law. Customers are entitled to a refund or replacement if a product has a major problem, such as being unsafe, significantly different from the description, or failing to work as expected. These statutory rights apply regardless of our store policies and provide further protection for all buyers.

Contact Us

If you need to initiate a return, request a refund, or ask questions about our policy, please contact us:

• Email: [email protected]
• Phone: +61 3 9876 7026
• Business Hours: Monday to Friday, 9 AM to 5 PM

Final Note

At TopSellers.com.au, we want you to shop with confidence. Our 14-day return guarantee, combined with secure payments and fast local delivery, ensures that your experience is safe, reliable, and enjoyable. If you are ever dissatisfied with your purchase, rest assured that our team will work with you to provide a fair and efficient solution.

TopSellers.com.au – Reliable service, fair policies, and customer satisfaction guaranteed.