Frequently Asked Questions (FAQ)
At TopSellers.com.au, we want every customer to enjoy a smooth and transparent shopping experience. To make things easier, we have compiled answers to the most common questions about our products, delivery, returns, and services. If your question is not listed here, please feel free to contact us directly at [email protected] or call us at +61 3 9876 7026.
Ordering & Account
Do I need an account to place an order?
No, you do not need an account to place an order. You can check out as a guest, but creating an account allows you to track your orders more easily and save your details for faster checkout next time.
How do I know if my order is successful?
Once you place an order, you will receive an order confirmation email with your order number and details. If you do not receive it within a few minutes, please check your spam folder or contact our customer service team.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes or cancellations are only possible before the item has been dispatched. Please email us immediately with your order number if you need assistance.
Shipping & Delivery
How long does delivery take?
All products are shipped from Australian warehouses. Standard delivery time is 3–10 business days, depending on your location and courier availability. We work with reliable courier partners to ensure fast and safe delivery.
Do you ship to all locations in Australia?
We deliver across most areas in Australia. However, certain remote regions and offshore islands may not be covered. If your postcode is excluded, our team will contact you with alternative solutions.
How much is the shipping fee?
Shipping costs may vary depending on weight, size, and delivery location. In some cases, we offer free shipping promotions on selected items. The final shipping cost will be displayed at checkout before you confirm payment.
How do I track my order?
After your order has been dispatched, you will receive an email with a tracking link. Simply click on the link to follow the progress of your delivery in real time.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy from the date of delivery. Items must be unused, in their original packaging, and in resalable condition. Proof of purchase is required for all returns.
Who pays for return shipping?
If the product has a fault or is incorrect, we will cover the cost of return shipping and provide you with a replacement or full refund. For change-of-mind returns, customers are responsible for return shipping costs.
How do I start a return?
To initiate a return, please email our customer service team with your order number, reason for return, and photos (if applicable). We will provide detailed instructions and assist you through the process.
How long does it take to receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned items. The amount will be refunded to your original payment method.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Afterpay, and Klarna. All payments are processed securely through trusted gateways.
Is it safe to pay online?
Yes. All transactions are encrypted and processed securely. We do not store your payment details on our servers. Buy-now-pay-later options (Afterpay and Klarna) also allow flexible payment plans without additional risk.
Products
Are all items in stock?
Yes, all items listed as available on our website are stocked in Australian warehouses. Stock levels are updated regularly to ensure accuracy.
Do you provide product warranties?
Yes, many of our products come with a manufacturer’s warranty. Details can be found on the product page or by contacting our support team.
Customer Service
How can I contact you?
You can reach us via email at [email protected] or by phone at +61 3 9876 7026. Our customer service hours are Monday to Friday, 9 AM to 5 PM (excluding public holidays).
When can I expect a reply?
We aim to respond to all enquiries within 24 hours during business days. Complex issues may take a little longer, but we always do our best to resolve your concerns as quickly as possible.
Other Questions
Do you have promotions or discounts?
We frequently run seasonal promotions and special offers. Subscribe to our newsletter to stay updated on the latest deals and new arrivals.
Do you offer bulk or wholesale orders?
Yes, for selected product ranges we can offer bulk pricing. Please contact us with details of your requirements for a customized quote.
Final Note
At TopSellers.com.au, customer satisfaction is our priority. We want you to feel confident in every purchase. If you have any questions not covered here, please don’t hesitate to get in touch. Our team is always ready to assist and ensure you enjoy a smooth shopping experience.
TopSellers.com.au – Your trusted online store for quality, affordability, and reliable service.