Contact Us
At TopSellers.com.au, we value open communication with our customers. Whether you have a question about a product, need help with your order, or would like more information about our services, our dedicated support team is here to assist you. Operated by HYGGO PTY LTD (ABN: 26680569653), our company is committed to providing professional and timely responses to every enquiry.
How to Reach Us
- Email: [email protected]
- Phone: +61 3 9876 7026
- Business Hours: Monday to Friday, 9 AM to 5 PM (excluding public holidays)
Our customer service team aims to respond to all enquiries within 24 hours during business days. If your request is urgent, we recommend calling us directly during business hours for faster assistance.
When to Contact Us
You may need to get in touch with us for a variety of reasons. Below are the most common scenarios where our team can help:
- Product Enquiries – Do you want to know more about product specifications, materials, or warranty details before making a purchase? Contact us and we will provide clear information.
- Order Status – If you would like an update on your current order, including tracking information or delivery estimates, our support team can assist.
- Returns & Refunds – For any issues related to returns, refunds, or product exchanges, we will guide you through the process step by step.
- Payment Assistance – If you encounter any difficulties at checkout or need help with Afterpay or Klarna, we are here to resolve the matter quickly.
- Feedback & Suggestions – We welcome feedback from customers to help us improve our services and product selection.
Contact Form
For your convenience, our website includes a contact form. When filling out the form, please include the following details:
- Your full name
- Email address (so we can reply to you)
- Phone number (optional, for urgent enquiries)
- Your order number (if your enquiry relates to an existing order)
- A detailed description of your question or issue
The more information you provide, the faster we can assist you. Our support staff will review your message and reply with relevant details or next steps.
Customer Care Commitment
We believe that great service is the foundation of a successful shopping experience. Our commitment includes:
- Friendly and professional communication at all times
- Clear instructions and solutions tailored to your enquiry
- Timely responses to emails and phone calls
- Support that continues even after your purchase has been completed
Frequently Asked Contact Topics
Here are some of the most common topics our customers contact us about, along with what to expect:
- Delivery Delays: While most deliveries arrive within 3–10 business days, occasional courier delays may occur. We will check the tracking status and liaise with the courier on your behalf.
- Damaged or Faulty Items: If you receive an item that is damaged or not working as expected, contact us immediately. We may request photos to verify the issue and will then arrange a refund or replacement.
- Incorrect Items Received: Mistakes can happen. If you receive the wrong product, we will provide instructions for return and ensure the correct item is sent as quickly as possible.
- Change of Address: If you realise that your shipping address is incorrect after placing an order, please notify us immediately so we can attempt to update it before dispatch.
Our Business Values
When you contact TopSellers, you are communicating with a team that genuinely cares about customer satisfaction. We aim to build long-term relationships with our customers by ensuring that every interaction is handled with care and professionalism. Our focus on clear communication, reliability, and accountability sets us apart as a trusted online retailer in Australia.