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Buyer Protection – JoyPicks.com

At JoyPicks.com, your satisfaction and security are our top priorities.
Our Buyer Protection Policy ensures that every purchase you make is safe, secure, and backed by clear guarantees.

Secure Shopping

All orders placed on JoyPicks.com are protected by SSL encryption and processed through PCI DSS-compliant payment gateways.
We do not store your sensitive payment details on our servers.
You can shop confidently knowing your personal and financial data are secure.

Order Guarantee

  • ✅ On-Time Delivery: Orders are shipped within the stated processing times, and delivery is typically 7–15 business days depending on your location.
  • ✅ Tracking Included: Every order comes with a tracking number so you can follow your package from dispatch to delivery.
  • ✅ Delivery Confirmation: Buyer Protection begins once your package is confirmed delivered.

Refunds & Returns

  • Damaged, defective, or incorrect items: Eligible for a free return and full refund or replacement.
  • Change of mind: Returns accepted within 14 days of delivery. Return shipping costs are the responsibility of the customer.
  • Refunds are processed within 5–10 business days after we receive and inspect the returned item.
    Your bank or payment provider may take an additional 2–10 business days to release the funds.

To start a return, go to My Orders in your account and submit a return/refund request.

Customs Duties & Taxes

Please note: Customs duties, VAT, and import taxes may be applied in your country.
These fees are collected by local authorities and are the responsibility of the buyer.
They are not refundable by JoyPicks.com.

Payment Protection

JoyPicks.com only partners with trusted payment providers such as Visa, Mastercard, PayPal, Afterpay, and Klarna.
Your payment is processed securely at checkout and protected by your chosen payment provider’s buyer protection policies as well.

Customer Support

If you experience any issues with your order, our customer service team is here to help.
We respond to most inquiries within 24 hours on business days.