Your satisfaction with your purchase is important to us. If you decide you no longer want an item, you may return most products within 14 days of receiving your order for either a refund or exchange, as long as they are unused, in their original condition, and returned in the original packaging complete with all tags and accessories.

Our returns policy complements your rights under the Australian Consumer Law (ACL). All our products come with guarantees that are not able to be excluded under the ACL. You are entitled to a replacement or refund for a major failure, as well as the option to have goods repaired or replaced if they are not of satisfactory quality and the failure does not constitute a major failure. Change-of-mind returns are provided as an additional courtesy beyond these rights.

1. Contact us via email at [email protected] within 14 days of receiving your order, including your order number and the item you wish to return.
2. We will respond within one business day with the instructions for returning the item and the return address.
3. Securely package the item in its original packaging and return it using a tracked shipping service.
4. Upon receipt and inspection of the returned item, we will initiate your refund or exchange.

If your order arrives damaged, defective, or is not the item you ordered, please reach out to us within 14 days, providing your order number and photographs. We will arrange for a replacement, repair, or a full refund at no cost to you, including the cost of return shipping if the item is confirmed to be faulty.

In the case of change-of-mind returns, customers are responsible for the return shipping costs, and the original shipping fee is non-refundable. For items that are faulty, damaged, or incorrect, we will cover all return shipping expenses.

Approved refunds will be processed back to your original payment method within 3–5 business days after we receive and verify the returned item. Please note that your bank or payment provider may take additional time to reflect the funds in your account.

For hygiene and safety reasons, certain items cannot be returned for change-of-mind reasons unless they are faulty. This includes personal care products, opened or used mattresses and bedding, perishable goods, and made-to-order or clearance items designated as final sale. This does not affect your rights under the ACL.

If you need assistance with a return, our team is available to help. Please email [email protected] (Monday to Friday, 9am–5pm AEST).