Frequently Asked Questions
Ordering & payment
What payment methods do you accept?
We accept payments via Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, along with buy-now-pay-later options like Afterpay and Klarna. For more details, visit Payment Methods.
Is checkout secure?
Absolutely. All transactions are processed through reputable, PCI-DSS compliant providers over a secure, encrypted connection. We do not store your complete card information.
Are prices in AUD and do they include GST?
Yes — all prices are listed in Australian Dollars and include GST where applicable.
Can I change or cancel my order?
Please reach out to us at [email protected] as soon as possible. If your order has not been dispatched yet, we will do our utmost to assist.
Shipping & delivery
Where do you deliver?
We ship across Australia. Currently, we do not offer international shipping.
How much is shipping?
The cost of shipping is determined by the item and delivery location, and it will be clearly displayed at checkout prior to payment.
How long will my order take?
Orders are typically dispatched within 1–2 business days. Delivery usually takes about 2–8 business days to metropolitan areas and may take longer for regional or remote locations. For more information, see Shipping & Delivery.
How do I track my order?
You will receive a tracking number via email once your order has been shipped, or you can check Order Tracking.
Why did my items arrive separately?
Some orders may be shipped from different warehouses, which means items could arrive on different days at no additional charge.
Returns & refunds
What is your returns policy?
Most products can be returned within 14 days of receiving your order, provided they are in original unused condition. For more details, see Returns & Refunds.
My item arrived damaged or faulty — what do I do?
Contact us at [email protected] within 14 days, including your order number and photos, and we will arrange for a replacement, repair, or refund at no cost to you.
How long do refunds take?
Refunds that have been approved are processed within 3–5 business days after we receive your returned item.
Still need help?
Contact our Australian-based support team at [email protected] (Monday to Friday, 9am–5pm AEST) and we will respond within one business day.